Reference

Legal Terms That Cover Your Account and Access

Your use of m99com is governed by the terms below — covering account eligibility, wallet activity, and how we handle your data.

Account EligibilityWallet and Payment RulesData and PrivacyJurisdiction ConditionsYour Rights and Contact
m99com Legal Terms That Cover Your Account and Access
LEGAL QUERIES AND CONTACT

How to Reach Us on Account and Legal Matters

If you have a question about these terms, your account status, or a specific transaction, our support team handles legal and account queries directly. Raise your query through the channel that suits you — we keep a record of all formal communications tied to your account for follow-up and resolution.

Live Chat Open the chat widget inside your account dashboard. This is the fastest path for account-specific questions, including transaction disputes tied to JazzCash or Easypaisa activity.
Email Support Send formal account or legal queries to our support address listed in your account settings. Email is the right channel for written records of disputes or data requests.
Help Centre Our help centre covers account verification steps, wallet rules, and policy summaries. Check there first for common questions before raising a direct support ticket.
HOW WE HANDLE YOUR DATA

Data Handling, Security, and Your Account Rights

We hold account data only as long as it serves a legitimate operational or legal purpose. You can request access to the data we hold, ask for corrections, or query how long records are retained — all through our support channels. Account security runs on encrypted connections and OTP-based verification for login and withdrawal steps.

Data Retention Transaction records, verification documents, and account logs are retained for the period required under applicable law. When that period ends, data is deleted or anonymised in line with our internal schedule.
Account Security Every login and withdrawal on your m99com account goes through OTP verification sent to your registered number. If you notice unrecognised activity, lock your account immediately via the security settings tab.
Cookies and Tracking We use cookies to keep your session active, remember your wallet preferences, and measure how the lobby performs. You can manage cookie preferences from the settings panel inside your browser or account.
Your Rights and Requests You have the right to access, correct, or request deletion of your personal data. Submit a formal request via email support and we will confirm receipt and expected turnaround before proceeding.

Common Questions About Your Rights and Our Terms

The questions below cover what our users most often ask about legal terms, account rules, data, and how to contact us formally. If your question is not here, use the live chat or email channel listed above.

These terms apply to anyone who opens or uses an m99com account. Access is only valid where permitted under local law and in eligible regions — terms do not grant access rights in restricted jurisdictions.

Yes. Submit a data access request through email support with your registered account details. We will confirm what data we hold and the format in which we can share it with you.

Raise the dispute through live chat or email, quoting the transaction date and the payment method used — JazzCash, Easypaisa, or Raast. Our team will review the record and respond with findings.

If your region becomes a restricted jurisdiction under updated local law, we may suspend account access. You will be notified and given the opportunity to withdraw any available balance before suspension takes effect.

Data is retained for the legally required retention period after account closure. After that period, records are deleted or anonymised. You can request confirmation of the specific schedule via email support.

Certain data must be kept while your account is active for security and legal compliance reasons. You can request deletion of non-essential data — our team will advise which records qualify once you raise the request.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.