Reference

How m99com Handles Your Personal Information

Your privacy matters to us, and this policy sets out exactly what data we collect when you use our platform, how we use it, and what rights you hold over it.

Data you controlSecure account handlingJazzCash & Easypaisa contextRaast transaction recordsYour right to request changes
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m99com How m99com Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every part of the account and payment flow to keep your personal data from being accessed without authorisation. Here is how that works in practice across the areas that matter most to you.

Account Security

Your account is protected by password hashing and OTP verification on login. Any login from an unrecognised device triggers a fresh OTP sent to your registered mobile number before access is granted.

Cookie Use

We use session cookies to maintain your login state and analytics cookies to understand how our platform is navigated. You can manage non-essential cookie preferences from the privacy section inside your account settings.

Payment Data

Transaction data from JazzCash, Easypaisa, and Raast deposits is stored against your account wallet record. We do not store full card or wallet credentials on our servers — payment processors handle credential validation directly.

Data Retention and Deletion

We keep account and transaction records for the period required by applicable law in your eligible region. When you close your account, we begin the retention countdown per local legal requirements and confirm the timeline in writing.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to correct something on your account, or need to request deletion of personal information, our support team is the right starting point. Send your request with your registered account details and we will confirm receipt and respond through the same channel.

Team online

Live Chat

Open the chat widget from your account dashboard to speak with our support team directly about any data or privacy concern on your account.

Email Support

Send a written data request or correction notice to our support address. Include your registered account ID so we can locate your records quickly.

Account Settings

Several data preferences — communication opt-outs and cookie settings — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy on m99com

These are the questions we hear most often about how personal data works on our platform. If your question is not covered here, contact our support team directly.

We collect your name, contact details, and the payment method you register — JazzCash, Easypaisa, Raast, or bank transfer. Device and session data is also recorded for security purposes.

Each deposit or withdrawal via JazzCash or Easypaisa creates a transaction record in your account wallet. That record includes the amount, timestamp, and payment rail used — not your full wallet credentials.

Yes. Send a data access request through our support channel with your registered account ID. We will compile and share a summary of the personal data we hold on your account.

Basic details like contact information can be updated in account settings. For changes that affect identity verification, contact support directly — our team will guide you through the verification step required.

We share data only with payment processors handling your JazzCash, Easypaisa, or Raast transactions, and with regulatory bodies where local law in your eligible region requires disclosure. We do not sell personal data.

We retain your records for the period required by applicable law in your eligible region. After that period, your personal data is deleted or anonymised. We confirm the timeline in writing when you close the account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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